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Benefits for Small Businesses with 24 hour Phone Answering Services

Many small businesses find it difficult to provide phone call coverage in a cost-effective manner. Those who have found a solution use a 24-hour answering services for small businesses.

Being able to compete with large and global business operations means that you have to explore various solutions that are cost-effective for your type of business. Most small businesses and even many medium-sized companies lack sufficient resources to have their own employees to provide 24-hour call coverage. Covering all the salaries of employees required for this enterprise is not the best use of your resources. However, business opportunities do not exist only when closed at 5 pm. Paying to choose between missing important phone calls and hiring someone to cover the phone on a 24/7 basis is frequent among businesses. A viable alternative for your call answering needs is to outsource your calls to a qualified third party. This can have many benefits for your business.

24/7 Customer Service

Your customers are able to receive support from live representatives 7 days a week, 24 hours a day. You can also opt for taking the answering service over the holidays. By partnering with a small business answering service, you can take advantage of their established processes and help support your customers. This is most convenient for customers when they shy away from calling during normal business hours and are allowed to arrive on its terms, this is a huge win for your customer experience. Using a customized script that accurately portrays your brand voice; an outsourced receptionist service will help you earn a commitment to customer satisfaction and a better customer retention rate.

Frequent Availability

Your customers do not have to worry about receiving an automated system or voicemail. Instead, they are always able to answer questions, get help with placing orders, or talk to living representatives to schedule appointments. It enables you to trade round the clock without lifting a finger. Coming into the office the next day to find a log of satisfied customers, booking appointments, and new orders the night before is a reality available to those who tap into the power of 24-hour affordable answering services for small businesses.

Increase revenue

And what happens when you provide better customer service, schedule more appointments, and capture more leads? That’s right, you make more money! Every phone call is an opportunity of some sort for your business whether it is a chance to provide stellar service or lead a new sale. A small business 24-hour answering service ensures that you never ignore another phone call or chance that will increase your revenue.

Answering Reduced Service Costs

The cost of paying your own employees is much more expensive than using a professional answering service. For example, if the average salary for a receptionist is around $ 30k / year. And other expenses related to this, such as labor compensation insurance, overtime, benefits, or office supplies, are also not taken into consideration.

For a fraction of these costs, your small business can use a 24/7 answering service. This type of solution provides your business with an affordable and cost-effective option, allowing you to compete with other companies of any size. Not to mention, you eliminate all additional costs related to employee salaries and necessary equipment.

Customized Solutions to Suit your Needs

An experienced small business answering service providing 24-hour support should be able to tailor a solution to fit with your specific objectives. You are free to choose from a wide range of services and select only those you feel are of benefit to your business operations. In addition, as your business grows and your needs change, you are able to modify and update your solution to match your current business strategies. For more information about 24/7 answering services for small businesses, feel free to contact Affordable Call Centers today.

 

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