Your business’s success is influenced by how you answer the phone. Your employees’ kindness and the manner in which they answer the phone speak volumes about your company. Which would your callers prefer, an automated greeting and a confusing phone directory or a live, helpful person answering their calls?
In today’s world, technology, in particular automation, offers your organization and your customers enormous potential. You can use it to help your customers and to establish a system that works for them. After all, your most valuable asset is your customers.
Companies increasingly rely on artificially intelligent auto-attendants to handle customer service. However, customer studies show that a human approach is more effective at providing better customer service and maintaining higher customer retention rates.
The question always arises of whether live answering services are better than automated answering machines. Answering agents are associated with higher costs and higher staffing for better service. However, automated systems are a more budget-friendly option that may not always be the best option for your business.
Live answering services can also benefit your business by using cutting-edge technology at the best affordable prices. Affordable Call Centers leverages its proprietary call handling platform to offer customers a comprehensive customer experience and seamless integration.
Additionally, clients can view real-time call interaction information via secured dashboards and access more advanced analytics to make informed decisions.
Furthermore, when you rely on a human touch rather than automation, building relationships increases employee retention, and therefore customer loyalty.
What are the benefits of answering services over auto attendant systems?
According to Consumer Reports, three out of four people were extremely frustrated when they couldn’t get through. With an affordable answering service, you can be sure someone will answer the phone and you can provide better customer service when customers contact your business.
Many of those who were annoyed hung up. More than half of people have talked to an automated message rather than someone. Live answering service eliminates extra layers of choices for callers by connecting them to people.
Studies showed that people prefer contacting companies by email, chat, or the company’s website for simple questions. However, a survey found that when customers have more complex questions, they prefer to speak directly with someone.
Customers form impressions of businesses within seven seconds of a call, according to Forbes Magazine. Most people prefer talking to humans rather than computers.
Real people provide more options than auto-attendants. The number one goal in providing quality customer service is efficiency: having issues resolved quickly. It is best to contact a company representative who can solve the issue or connect you with the right person. Answering service employees are highly trained and work quickly and efficiently to resolve problems within minutes. On the other hand, the auto-attendant provides people with options for connecting with someone that may not always be useful. As a result, additional transfers are required beyond that, causing customer frustration to seem endless.
Is it better to have a real answering agent or an automated answering system?
A live answering service would be more effective at keeping customers than an auto-attendant. That’s why it’s critical not to mistake trendy technology for savvy marketing. Industry-leading call centers like Affordable Call Centers integrate cutting-edge technology with human customer service representatives, giving businesses the best of both worlds. A customer service experience is automatically better in an organization that has human beings answering the phone, but an automated system with cutting-edge technology can reduce costs and improve call tracking and data collection.
Read More Blog Posts:
Five Benefits Of Live Answering Service
How You Can Increase Your Sales With A Live Answering Service
How Virtual Answering Services Can Increase Your Revenue
Benefits for Small Businesses with 24 hour Phone Answering Services
How Business Owners Are Promoting Their Companies With Affordable Answering Services