Small business owners have realized that Affordable Answering Services can have a profound impact on their businesses. Is Affordable Answering Services the right solution for your company?
How many hats can a person wear at a time? Probably many. Especially business owners who have to deal with multiple tasks at the same time to reduce costs. However, they are probably not very successful at each and every task that they undertake. Business owners trying to play multiple roles within the company are no strangers to the pile of hats above their heads. It is often necessary to do this, but is it the best option? Most of the time, the answer is no.
We are all good at something. For example, some of us are excellent at marketing but not so much at sales. There are business owners who may not be able to close a deal, but who are masters at budgeting. There are people who are unable to manage others but can provide excellent customer service. Additionally, there may be individuals who are excellent developers but lack the skills to deal with customers.
The point is that we all have our strengths and weaknesses. Business owners should play to their strengths, be honest about their limitations, and seek help where necessary. When you feel no one is better qualified than you to do the job, but you lack the time in the day to perform all of your tasks, it might be time to consider delegating tasks.
Running a business successfully requires delegation. You will need the support of a team to achieve your vision, and your team will need to understand your vision. Your team should not just be your employees, it may also include business partners to whom you outsource certain job functions, vendors with whom you work, or even your friends and Family also who support you.
One of the most important components of any business team is the answering service. Why put all the effort into making the phone ring if no one is available to answer it?
According to recent studies, around 80% of calls are being forwarded to voicemail, which means unless you’re available to answer every call, you’re missing out on a lot of business.
How important is it to have someone answer the phone when customers are current or potential?
Small businesses can use affordable answering services to handle incoming calls or even to serve as a receptionist. This is one of the most cost-effective ways to retain customers and gain new ones. It is proven that people prefer to speak to real agents instead of computers when making a purchase or requesting a service.
So how are business owners using affordable answering services to promote their businesses?
Focus on your core competencies
Ringing phones are a distraction, but as discussed earlier, this is an opportunity that cannot be ignored. As a result, you or a staff member stop what you are doing to pick up the phone. It takes time and effort to get back into the zone after the call. Every time you get back into your routine, the phone rings again. An affordable answering service takes that type of disruption out of your plate, allowing you and your team to remain focused on your main business and be as productive as possible.
Your business will be open 24/7/365
Today’s environment emphasizes instant communication and quick responses. It is always a positive thing when your callers, patients, and potential customers can reach you quickly and sometimes immediately. This is because you have a team of professional phone agents 24/7/365, day, night, weekend, and holidays for you and your callers. You will never miss another call.
Boost Your Brand Image
Many small business owners often run their business from their smartphones, which means making and receiving calls, answering emails and checking their calendars to see where this day will take them. On the other hand, if they are trying to answer the call while driving, then they may get stuck in traffic or be late for a meeting. As a result of not responding in a typical quiet office, background noise and other interruptions may make them look less than professional.
Providing genuine customer service to each caller is one way to give your business a polished, professional image. Having a live receptionist on the phone, no matter what kind of business you have, can actually make your business look larger than it actually is. Remote secretaries run your organization’s phone lines from a script, ensuring a consistent, personalized experience for all phone calls.
You can capture more leads
The people calling you are not going to shop or schedule an appointment if you do not return their calls. If they are kept on hold for too long, are sent to voicemail, or face an automated system, they will hang up and go on with their lives.
You improve customer service
Keeping your current customers satisfied is essential to your company’s survival. Live answering services will show your callers that you value them and are committed to keeping them for as long as possible. Positive reviews and testimonials are left by customers who are satisfied with your company. Excellent customer service can help you grow your business.
Getting your work/life balance
You can also create a better work-life balance by using a live receptionist service. As a business owner, you have a busy schedule, but with an answering service for your company, you can balance all of the demands of your business. You can spend some time with friends or family each day without worrying about missing anything important.
Save your business money
Many small business owners know how important it is not to miss a call, but cannot afford to hire a receptionist. Hiring a full-time staff member to answer the phone will only cost at least $ 2,500 – $ 3,000 per month in a typical occupation. There will be some additional costs, such as benefits, insurance, a desk, phone, computer, etc. Live answering services with Affordable Call Centers can provide benefits for their budget and provide a huge relief for their workload.
These are some of the big ways that business owners are growing their business with an affordable answering service. As a result, they have all been able to use these amazing benefits to their advantage to become very successful. Contact us today to find out what a customized receptionist solution can do for you!
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How You Can Increase Your Sales With A Live Answering Service
How Virtual Answering Services Can Increase Your Revenue
Benefits for Small Businesses with 24 hour Phone Answering Services