Many business owners have realized the prevailing impact that using Affordable Answering Services can have on their company. Is it your turn?
How many hats can a person wear at a time? Probably many, but probably not very successfully (and certainly not fashionable). Business owners trying to play multiple roles within the company are no strangers to the pile of hats above their heads. This is often the nature of the gig, but is it the best way to do things? The majority of the time, the answer is no.
We are all good at something. Some of us are not good at marketing but are great at sales. Other business owners may not close a deal to save our businesses, but we are great at balancing a budget. There are people who are unable to manage others but can provide excellent customer service. And then there may be individuals who are excellent developers but do not have the skills to perform customer-facing duties.
The point is that we all have our strengths and weaknesses. The goal, as a business owner, is to play to their strengths, be honest about their restrictions, and get help in areas that make sense. Should you be one of those people who really feel that there is no one who can do a better job than you; it may be time to dominate it.
Running a business, successful means that you have to delegate. You will need a team to work with you, and to understand your vision you will need that team. Your team should not just be your employees, it may also include business partners to whom you outsource certain job functions, vendors with whom you work, or even your friends and Family also who support you.
Many business owners have stated that one of the most significant pieces of their team is their answering service. After all, what good is all the work you put in to make the phone ring if no one is available to answer it?
Recent studies show that around 80% of calls are being forwarded to a voicemail unless your business representative is available to answer every call, by the time they come in, you’re missing out on a lot of opportunities.
When is it important to keep a current or potential customer call and unload new customers, to have someone answer the call? An easy, proven solution is for small businesses to use affordable answering services to handle incoming calls or even to act as your receptionist.
So how are business owners using affordable answering services to promote their businesses?
Focus on your core competencies
Ringing phones are a distraction, but as discussed earlier, this is an opportunity that cannot be ignored. So you or the staff member interrupts the work you are doing to pick up the phone. It takes time and effort to get back into the zone after the call. Just every time you get back into the swing of things, the phone rings again. An affordable answering service takes that type of disruption out of your plate so that you and your team can keep their focus on their core business and ultimately be as productive as possible throughout the day.
Your business will be open 24/7/365
Today’s environment is about instant communication and quick responses. It is always a good thing when your callers, patients, and potential customers can reach you quickly and sometimes immediately and you have a team of professional phone agents 24/7/365, day, night, weekend, and holidays for you and your callers. You will never miss another call… how does that feel?
Boost Your Brand Image
Many small business owners often run their business from their smartphones, which means making and receiving calls, answering emails and checking their calendars to see where this day will take them. But the downside is that if they are trying to answer the call while driving, then going to a meeting or going out. As a result of not responding in a typical quiet office, background noise and other interruptions may make them look less than professional.
Answering each call with a genuine, supportive representative gives your business a polished, professional feel that callers appreciate. Even if you are operating a small shop or a one-person operation, having a live receptionist calling can actually make your business bigger than it is. Experienced remote secretaries work from a script, providing a coherent, branded encounter for everyone who dials your organization.
You can capture more leads
People, who call you, do not want to shop or schedule an appointment if you do not respond. If they are on hold for too long, face an automated system, or are sent to voicemail, they will hang up and lose their lives.
You improve customer service
Your current customers are the backbone of your company. You want to retain customers for as long as possible and promoting your customer service game with live answering services will show your callers that you have prioritized them. Satisfied customers tell others about their positive experiences with your company and even write online reviews. Good customer service can be a big driver of business.
Finally get your work / life balance
Using a live receptionist service also enables you to create a better work/life balance. As a business owner, you have a busy schedule, but with an answering service for your company, you can balance all of the demands of your business. Just imagine being able to leave the office each day and spend some time with friends/family without worrying that you won’t miss anything.
Save your business money
Some small business owners have already realized how important it is not to miss a call, but struggle with finding the budget to hire a receptionist to work in their office. Hiring a full-time staff member to answer the phone will only cost at least $ 2,500 – $ 3,000 per month in a typical occupation. Some extra, such as benefits, insurance, a desk, phone, computer, etc. will add more to that cost. A professional live answering service plan with Affordable Call Centers will provide benefits for their budgets and can be a huge relief for their workload.
These are some of the big ways that business owners are growing their business with an affordable answering service. They have all realized the amazing benefits and have used them to their advantage to become very successful. If it is time for you to join the action and find out what a customized receptionist solution is for you, contact us today!
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